Customer Relationship Management (CRM)

Business Process Management vs Business Process Automation

Business process automation is not to be confused with business process management.

Business Process Management (BPM)

BPM involves managing complex organization-wide processes using various methodologies. It focuses on optimizing efficiency, streamlining operations, and reducing costs through effective
process management.

Business Process Automation (BPA)

BPA utilizes technology to automate recurring tasks and processes, aiming to enhance efficiency, reduce costs, and streamline operations within an organization.

What is Automation?

Service automation integrates domain tools into automation layers, creating a unified
interface. It automates events, tasks, and functions, providing visibility and streamlining service
processes.