Customer Relationship Management Quiz
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Question 1 of 5
1. Question
Customer relationship management (CRM) can be defined as:
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Question 2 of 5
2. Question
Select the main benefits of CRM from the list of characteristics below:
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Question 3 of 5
3. Question
List the Options in the correct order below and the quiz plugin will randomize and shuffle thelist
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Set your organisational goals
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Measure and Monitor
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Choose the right tools
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Identify steps and processes that can be automated
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Change Management
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Question 4 of 5
4. Question
How is CRM not applied in small charities?
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Question 5 of 5
5. Question
“The people involved in Association Management Systems are customers, donors and beneficiaries.” True or false?
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